Shipping policy
Domestic Shipping (Australia)
We offer the following shipping options for all orders within Australia:
- Standard Shipping (3–7 business days): Free on orders over $200 AUD / $11.00 AUD for orders under $200 AUD
- Express Shipping (1–3 business days): $15.00 AUD
Orders are typically processed within 1–2 business days. Delivery time begins once your order has been dispatched.
Please note that delivery timeframes are estimates only and may vary depending on your location, courier availability, public holidays, weather conditions, or other circumstances beyond our control.
Order Tracking
Once your order has been dispatched, you'll receive a confirmation email containing your tracking information.
You can track your shipment using the Australia Post website or the website of our delivery partner.
Lost or Delayed Orders
If your order has not arrived within the estimated delivery timeframe, please contact us at info@welora.com.au.
If your order is lost or damaged in transit, Welora remains responsible for resolving the issue. We will investigate directly with our delivery partner and keep you informed throughout the process — you will not need to deal with the courier yourself.
Where an order is confirmed lost in transit, we will offer you a replacement or a full refund, in accordance with your rights under the Australian Consumer Law. Store credit may be offered as an additional option that you are free to accept — it never replaces your right to a refund or replacement.
Incorrect Delivery Address
Customers are responsible for providing accurate delivery information.
If an incorrect or incomplete delivery address is provided, additional shipping charges may apply if the order needs to be redirected or re-shipped.
If a parcel is returned to us as undeliverable (for example, after failed delivery attempts or an invalid address), we will contact you to arrange re-shipment at your cost or, where applicable, issue a refund less any shipping costs already incurred.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at info@welora.com.au.
We'll do our best to accommodate your request. However, we cannot guarantee changes or cancellations once an order has been picked, packed, or dispatched.
Authority to Leave (ATL)
If you choose Authority to Leave (ATL) at checkout, you authorise the courier to leave your parcel at the delivery address without obtaining a signature.
Once the parcel has been delivered in accordance with your Authority to Leave instructions, the risk of loss, theft, or damage occurring after delivery passes to you, except where required under the Australian Consumer Law.
PO Box Deliveries
We deliver to PO Boxes where supported by Australia Post.
Please note that Express Shipping may not be available for all PO Box addresses.
International Shipping
Currently, Welora delivers within Australia only.
We're working towards offering international shipping in the future.
Questions?
If you have any questions regarding shipping or delivery, please contact our Customer Care team at info@welora.com.au.
Our Customer Care team will be happy to assist you.