FAQ

Welora is a premium footwear destination, curating European craftsmanship for the Australian market. Every pair is selected for quality materials, thoughtful design and lasting comfort — the kind of shoes you reach for season after season.

Welora curates footwear from trusted European makers and family-run workshops, brought together under one considered collection. Rather than list labels, we focus on what matters — honest construction, quality materials and modern design, selected for everyday life.

All Welora footwear is sized in EU. For the best fit, measure your foot length in centimetres and match it to your EU size on our Size Guide. If you're between sizes, we recommend sizing up for a little extra comfort. Still unsure? Contact our team at info@welora.com.au — we're happy to advise before you order.

Premium leathers and suedes respond beautifully to thoughtful care. Use a soft cloth after each wear, apply conditioner periodically, and store in a cool, dry place. See our Shoe Care Guide for a complete routine.

At this time we ship exclusively within Australia. We're working on expanding our delivery options and hope to offer international shipping in the near future.

Yes. With Home Try-On, you can select 1 to 3 pairs, choose an available date and time, and have them delivered directly to your home. Take your time to try them with your own wardrobe and choose the pair — or pairs — that feel right for you.

A fixed $29 AUD Home Try-On fee applies and is fully credited towards your purchase.

We accept Visa, Mastercard, American Express, PayPal, Afterpay, Apple Pay and Google Pay. All payments are securely processed using encrypted payment technology.

Yes — Afterpay is available at checkout. Split your purchase into four interest-free instalments, with the first payment due at the time of order.

If you need to change or cancel your order, contact us as soon as possible at info@welora.com.au. We'll do our best to help, but we can't guarantee changes once an order has been picked, packed or dispatched.

Once your order has been dispatched, you'll receive a confirmation email with your tracking details. You can follow your delivery via the Australia Post website or our courier partner's website.

Yes — you'll receive an email confirmation immediately after placing your order, including a summary of items, sizes and your delivery address.

For local orders, we may also be able to arrange delivery directly through our own team, without using third-party delivery services. Please contact us at info@welora.com.au to discuss local delivery options.

Standard online orders are paid securely at checkout.

Orders are processed within 1–2 business days. Standard delivery within Australia takes 3–7 business days; express delivery takes 1–3 business days. Delivery time begins once your order has been dispatched.

For Home Try-On, your footwear will be delivered according to the date and time you selected when booking your appointment.

Yes — free standard shipping on all Australian orders over $200 AUD. Orders under $200 are charged a flat $11 AUD standard shipping rate. Express shipping is available for $15 AUD.

We deliver Australia-wide, including metro areas, regional towns and most remote locations, as well as PO Boxes where supported by Australia Post. Delivery times may vary for regional and remote addresses.

Our Home Try-On service is separate and is currently available within 30 km of Cheltenham, Melbourne.

Yes. Express shipping is available for $15 AUD, with delivery within 1–3 business days.

If you choose Authority to Leave (ATL) at checkout, the courier can leave your parcel at your address without a signature — once delivered under your ATL instructions, responsibility for the parcel passes to you, except where required under the Australian Consumer Law. If you don't choose ATL and delivery fails, the courier will follow their standard re-delivery or collection process.

We offer a 30-day change-of-mind return policy. You have 30 days after receiving your item to request a return.

For change-of-mind returns, items must be unworn, unused and in original condition, with all tags attached and returned in the original shoe box and packaging, with proof of purchase. Return shipping costs are the customer's responsibility.

If an item is faulty, damaged, does not match its description, or is otherwise covered by the Australian Consumer Law, your consumer rights apply and we will provide the appropriate remedy. Where required, we will cover reasonable return shipping costs.

This policy does not limit your rights under the Australian Consumer Law. Please contact us at info@welora.com.au to initiate a return.

To start a return, please contact us at info@welora.com.au with your order number. Once your return is approved, we’ll provide the return address and instructions. For change-of-mind returns, the customer is responsible for return shipping costs. Items sent back without first requesting a return can't be accepted.

For a different size or colour, we recommend returning your original pair and placing a new order once your return is approved — it's the fastest way to secure the pair you want.

Once we receive and inspect your return, we'll let you know if it's approved. If approved, you'll be refunded to your original payment method within 10 business days. Your bank or payment provider may need extra time. If more than 15 business days have passed since approval, contact us at info@welora.com.au.

Change-of-mind returns can't be accepted for gift cards, final sale or clearance items, or products worn, damaged or altered after delivery. These exclusions don't limit your rights under the Australian Consumer Law.

Welora Home Try-On brings the fitting experience to your home. Choose 1–3 pairs of footwear and try them in the comfort of your own home before deciding what you'd like to purchase. You can take your time, try the shoes with your own outfits, and even invite your partner, family or friends to help you choose.

You can select up to three boxes for one Home Try-On appointment — mix styles, sizes, women's and men's however you like.

A fixed $29 AUD service fee applies to each Home Try-On booking. There are no additional distance-based fees, and the $29 fee is fully credited towards your purchase if you buy footwear from your appointment.

If you purchase footwear from your Home Try-On appointment, your $29 fee is fully credited towards your purchase. If you decide not to purchase anything, the $29 fee is non-refundable.

If you need to cancel or reschedule your appointment, please let us know at least 24 hours in advance.

No. There is no obligation to purchase. Home Try-On is designed to give you the time and freedom to decide whether the shoes are right for you.

Absolutely. That’s one of the main benefits of Home Try-On. Try the shoes with your favourite jeans, trousers, dresses or other outfits from your wardrobe to see how they look and feel with your personal style.

Yes. When making your booking, you can choose from the available dates and time slots that suit you.

Of course. You can invite your partner, family or friendsto help you decide. Trying shoes at home gives you the opportunity to get a second opinion without the pressure.

The shoes you decide not to purchase are collected as part of the Home Try-On service. You don't need to arrange a separate return shipment for those pairs.

You can purchase one, two or three pairs from your Home Try-On appointment. You’ll also receive additional savings when you purchase multiple pairs:

• 1 pair: $29 fee credited
• 2 pairs: $29 fee credited + 10% OFF
• 3 pairs: $29 fee credited + 15% OFF

The more you love, the more you save.

Home Try-On is currently available within 30 km of Cheltenham, Melbourne. Enter your postcode during booking to check availability. Outside the zone? Email us at info@welora.com.au — we're flexible and will do our best to make it work.

Because choosing the right shoes shouldn't feel rushed. At home, you can take your time, check the fit and comfort, try different outfits, see how the shoes work with your wardrobe, ask your partner, family or friends for their opinion, and avoid travelling to shopping centres or visiting multiple stores.

We bring the fitting experience to you.

Yes. You can book another Home Try-On appointment whenever you'd like to explore other styles or sizes, subject to availability.

That's completely fine. There is no obligation to purchase. The shoes you don't want are collected as part of your Home Try-On appointment.

Please note that the $29 AUD Home Try-On service fee is non-refundable if no purchase is made.