FAQ

Welora is a premium footwear destination, curating European craftsmanship for the Australian market. Every pair is selected for quality materials, thoughtful design and lasting comfort — the kind of shoes you reach for season after season.

Welora curates footwear from trusted European makers and family-run workshops, brought together under one considered collection. Rather than list labels, we focus on what matters — honest construction, quality materials and modern design, selected for everyday life.

All Welora footwear is sized in EU. For the best fit, measure your foot length in centimetres and match it to your EU size on our Size Guide. If you're between sizes, we recommend sizing up for a little extra comfort. Still unsure? Contact our team at info@welora.com.au — we're happy to advise before you order.

Premium leathers and suedes respond beautifully to thoughtful care. Use a soft cloth after each wear, apply conditioner periodically, and store in a cool, dry place. See our Shoe Care Guide for a complete routine.

At this time we ship exclusively within Australia. We're working on expanding our delivery options and hope to offer international shipping in the near future.

We accept Visa, Mastercard, American Express, PayPal, Afterpay, Apple Pay and Google Pay. All payments are securely processed using encrypted payment technology.

Yes — Afterpay is available at checkout. Split your purchase into four interest-free instalments, with the first payment due at the time of order.

Once your order ships, you'll receive a confirmation email with tracking details. You can follow your delivery every step of the way until it arrives at your door.

Contact us as soon as possible if you need to change or cancel your order. If it hasn't been processed for dispatch yet, we'll do our best to accommodate your request.

Yes — you'll receive an email confirmation immediately after placing your order, including a summary of items, sizes and your delivery address.

Orders are dispatched within 1–2 business days. Standard delivery within Australia takes 3–7 business days, with express (1–3 business days) available at checkout. You'll receive tracking as soon as your order ships.

Yes — free standard shipping on all Australian orders over $150 AUD. Orders under $150 are charged a flat standard rate at checkout.

We deliver Australia-wide, including metro areas, regional towns and most remote locations. Delivery times may vary for regional and remote addresses.

Yes. Express shipping is available at checkout for most Australian metro areas, with delivery in 1–3 business days.

Your courier will leave a card with instructions for collection or redelivery. You can also arrange a safe drop-off location or authority to leave through the carrier's tracking portal.

We offer easy returns within 30 days of purchase. Items must be unworn, in original condition with all tags attached. Simply contact our customer service team to initiate a return.

Contact us via our Contact page with your order number. We'll provide a prepaid shipping label and guide you through each step. Returns are processed promptly once we receive your item.

Yes — size exchanges are available within 30 days, subject to stock availability. Contact us and we'll arrange the exchange. If your size is unavailable, a full refund will be offered.

Refunds are processed within 5–7 business days of receiving your returned item. The amount will be credited to your original payment method. Bank processing times may vary.

Sale items may be returned within 30 days if unworn and in original condition, unless otherwise stated at the time of purchase. Contact us if you're unsure about a specific item.