Delivery
Domestic Shipping (Australia)
We offer the following shipping options for all orders within Australia:
- Standard Shipping (3–7 business days): Free on orders over $200 AUD · $11.00 AUD on orders under $200
- Express Shipping (1–3 business days): $15.00 AUD
Orders are processed within 1–2 business days. Once your order has been dispatched, you will receive an email with your tracking details, and you can follow your delivery via Australia Post or our courier partner's website.
International Shipping
At this time, Welora ships within Australia only. International shipping is coming soon.
Returns
We have a 30-day return policy — you have 30 days after receiving your item to request a return.
To be eligible for a change-of-mind return, your item must be unworn and unused, in its original condition with all tags attached, in its original shoe box and packaging, and accompanied by your receipt or proof of purchase.
To start a return, contact us at info@welora.com.au. Once your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Return shipping costs are the responsibility of the customer, unless the return is due to a fault, damage or an incorrect item.
Return address:
Welora
26 Lavender Avenue
Cheltenham VIC 3192
Australia
Damaged or Incorrect Items
Please inspect your order on arrival. If you receive a defective, damaged or incorrect item, contact us within 48 hours of delivery at info@welora.com.au with your order number, a description of the issue and clear photographs. We'll assess the issue and offer a repair, replacement or refund in accordance with your rights under the Australian Consumer Law. If a fault appears later or under normal use, please contact us regardless of this timeframe — your rights under the Australian Consumer Law are not affected.
Exchanges
For a different size or colour, we recommend returning your original item and placing a new order once your return has been approved — it's the fastest way to secure the pair you want.
Non-Returnable Items
Change-of-mind returns cannot be accepted for gift cards, final sale or clearance items, or products that have been worn, damaged or altered after delivery. These exclusions do not limit your rights under the Australian Consumer Law.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Your bank or payment provider may require additional time to process the refund. If more than 15 business days have passed since your refund was approved, contact us at info@welora.com.au.
Questions?
Contact our Customer Care team at info@welora.com.au — we respond within 1 business day.